I love this book. While it is slightly predictable, the concept is one that needs to be greatly appreciated to be understood. The whole point of this book is to get people to realize when you just sit and look at the big picture of what someone is doing you can either say something like well its cool or weird or okay. But the real picture that no one stops to think about is the little things others do for someone, its the little things that count the most and its the little things that people brush off all the time.