From the moment I started reading this, I loved the characters, (especially Mrs Plansky) and the fast plot development. However, I was disappointed when a fateful evening depicted Mrs. Plansky, as an unwitting old lady, who could be taken advantage of, by her family, as well as a stranger on the phone. However, the book quickly redeemed itself as Mrs. Polansky began to deal with the problems of her own making. The book had twists and turns to keep you engaged. I really enjoyed it!