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The Data-Driven Way to Win Customers' Hearts
by Neil Hoyne
When the world's biggest brands want to sharpen their digital marketing strategy, they call Neil Hoyne - Google's Chief Strategist and Senior Fellow at the Wharton School. In his first book, he offers a simple, research-backed playbook that anyone can use to find their best customers and develop relationships that last.
Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data. And in the end, they watch their competition sprint ahead.
But what if you built a business around long-term relationships with customers, using data to understand who they are, what they need, and where to find more customers just like them? You can. And you'll leave your competitors, with all of their data and their short-term thinking, to poke around in the scraps. In Converted, you will learn how to:
* Understand the full value of each relationship
* Engage in an ongoing conversation with your best customers
* Ask the right questions so you can anticipate your customers' needs
* Find more great customers
A real person is always on the other end of the transaction. Converted shows you how to win their hearts.
"I've been waiting twenty years for this book! Converted explores how to use data the right way to win customers' hearts. This book is simply a must read." —Martin Lindstrom, New York Times bestselling author of Buyology and Small Data
"The most useful field guide ever written on how to drive desirable customer behavior online." —Jay Baer, New York Times bestselling author of Youtility
This information about Converted was first featured
in "The BookBrowse Review" - BookBrowse's membership magazine, and in our weekly "Publishing This Week" newsletter. Publication information is for the USA, and (unless stated otherwise) represents the first print edition. The reviews are necessarily limited to those that were available to us ahead of publication. If you are the publisher or author and feel that they do not properly reflect the range of media opinion now available, send us a message with the mainstream reviews that you would like to see added.
Any "Author Information" displayed below reflects the author's biography at the time this particular book was published.
Neil has served as an analyst, researcher, inventor, lecturer and, in his words, the father of many forgettable slides of glossy funnels and Venn diagrams. A witness to and participant in billion-dollar successes, and instructive failures, all in the pursuit of building indestructible customer relationships through digital media. A key player in the executive rallying cry to be more "data driven."
As Google's Chief Strategist, Neil has had the privilege to lead more than 2,500 engagements with the world's biggest advertisers. His efforts have helped these companies acquire millions of customers, improve conversion rates by more than 400 percent and generate billions in incremental revenue. Immensely proud of the degrees he's earned from Purdue University and UCLA, Neil returned to academia in 2018 as a Senior Fellow at the Wharton School of the University of Pennsylvania. This is his first book. He hopes you like it.
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